Our Happiness Guarantee
At ARluxry, we’re committed to delivering luxury beauty experiences. While we stand by the quality of our products, we also want you to shop with confidence. If your purchase doesn’t meet your expectations, here’s how we ensure your peace of mind:
1. Pristine Returns & Exchanges
14-Day “Unopened” Promise
We gladly accept returns or exchanges within 14 days of delivery for products in pristine, unopened condition with original packaging intact. This ensures every item we resell meets our strict hygiene and quality standards.
How It Works:
- Initiate a return/exchange request within 14 days by emailing [email protected] with your order number.
- Include photos of the unopened product and packaging.
- Once approved, the instructions for return label are conveyed.
- Refunds are processed in 3 business days after we receive the item. No restocking fees, ever.
Why this policy?
As cosmetics are intimate consumables, this policy protects all customers by guaranteeing that only untouched, hygienic products are resold.
2. Instant Replacements for Damaged/Defective Products
Your satisfaction is non-negotiable. If your item arrives damaged, defective, or incorrect:
We’ll ship a replacement free of charge immediately—no need to return the original.
Contact us within 7 days of delivery (extended from 48 hours for your convenience).
Provide photos of the issue.
3. What We Can’t Accept
To uphold safety and fairness, we cannot accept returns for:
- Opened, used, or tampered products.
- Change of mind after opening.
- Products purchased beyond 14 days.
4. How to Initiate a Return/Exchange
- Email: [email protected]
- Subject: “Return/Exchange Request – Order #[Number]”
- Attach photos of the unopened product and packaging.
- We’ll email a return confirmation and instructions.
- Drop off the package with your free prepaid label.
Refunds: Processed in 3 days via your original payment method.
Exchanges: Shipped within 24 hours of approval.
Why We Do This
We believe in transparency and trust. While many cosmetic brands restrict returns entirely, our “pristine returns” policy lets you shop risk-free while safeguarding hygiene for all customers.
Thank you for understanding our policies. At ARluxry, we are committed to delivering only the best and safest beauty products, ensuring a luxurious experience every time you shop with us.